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How fahchai88 Handles Your Personal Data

At fahchai88, the privacy of your account and personal data is something we take seriously — every piece of data we collect has a clear purpose, and we…

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Scope of This Privacy Notice for Malaysia

fahchai88 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This privacy notice applies to all personal data you provide when opening an account, making deposits via Touch 'n Go, GrabPay, Boost dan FPX, or contacting our support team. fahchai88 processes your data in accordance with applicable Malaysian personal data protection law, and where local law

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permits access to our platform. We collect only the data strictly necessary to verify your identity, process your transactions, and keep your account secure. Payment method details — such as your Touch 'n Go wallet reference or GrabPay transaction ID — are handled by the respective
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payment processors under their own privacy frameworks; we receive only what we need to reconcile your deposit or withdrawal. Data collected through Boost or FPX transactions follows the same limited-receipt principle. You may exercise your rights under local law at any time by contacting us through
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the channels listed on this page.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HUBUNGI KAMI MENGENAI PRIVASI

Reach Our Privacy Team Directly

If you have any question about how your data is stored, want to request a copy of the data we hold on your account, or need to raise a correction, our privacy support team is available through the channels below. We aim to acknowledge your request within one working day and resolve it within seven, in line with our data-handling commitments under Malaysian personal data protection requirements.

Team online

Live Chat

Start a live chat session from any page on fahchai88.com. Our agents are available around the clock and can raise a formal data request on your behalf within the conversation.

Email Support

Send your data access or correction request to our privacy inbox. Include your registered account email so we can locate your record quickly and respond within the committed timeframe.

Prefer messaging? Reach our privacy team on WhatsApp. Share your account details securely and we will walk you through the data request process step by step.

CARA KAMI MELINDUNGI DATA

How We Protect and Manage Your Data

Every data-handling practice at fahchai88 is designed around one principle: your personal data belongs to you.

Data Collection Purpose

We collect your name, contact details and payment references only for account verification, transaction processing and fraud prevention. No data is collected for purposes beyond what is stated here, and we do not sell your data to third parties.

Cookie Use

Our site uses session cookies to keep you logged in and preference cookies to remember your language and display settings. Analytics cookies — used to understand page performance — can be switched off in your browser settings at any time without affecting account access.

Account Security

Account credentials are stored using one-way encryption. We do not store your full payment card or wallet password at any point. Two-factor verification is available and encouraged when you access your account from a new device or location.

Data Retention Period

We retain account data for the period required by applicable Malaysian law and then securely delete it. If you close your account, transactional records may be held for the minimum statutory period before permanent deletion is carried out.

Your Access Rights

You may request a copy of all personal data we hold on your account, ask us to correct inaccurate records, or request deletion where no legal retention obligation prevents it. Submit requests through live chat, email or WhatsApp and we will respond within seven working days.

Third-Party Sharing

Data is shared only with the payment processors you choose — Touch 'n Go, GrabPay, Boost dan FPX — and only to the extent needed to complete your transaction. We do not share your data with advertisers or data brokers under any circumstances.

Your Privacy Questions, Answered

Below are the questions we hear most often about how fahchai88 handles personal data. If you do not find your answer here, reach us directly through live chat or email — we are happy to explain any aspect of our data practices in plain language.

We collect your name, date of birth, email address, contact number and the details needed to verify your identity. Payment references from Touch 'n Go, GrabPay, Boost or FPX are collected only to process and reconcile your transactions.

We share data only with the payment processors you use — Touch 'n Go, GrabPay, Boost dan FPX — and only the minimum needed to complete your transaction. We do not sell, rent or trade your personal data with advertisers or any external data brokers.

Send a data access request via live chat, email or WhatsApp, including your registered account email. We will locate your record and send you a full copy of your personal data within seven working days of receiving the request.

Yes. You may request deletion of your account and personal data at any time. Where no statutory retention obligation applies under Malaysian law, we will permanently delete your data and confirm this to you in writing within the committed timeframe.

Transactional records are kept for the minimum period required under applicable Malaysian personal data and financial regulations. Once that period expires, all retained data is securely and permanently deleted from our systems with no copies held.

We use session cookies for login continuity, preference cookies for your display settings, and analytics cookies for page performance monitoring. Analytics cookies can be disabled in your browser settings at any time without disrupting your account access or transaction flow.

Contact our privacy team via live chat, email or WhatsApp and let us know which record needs correcting. We will verify your identity, update the information and confirm the correction to you within seven working days of receiving your request.

How fahchai88 Handles Your Personal Data

Reach Our Privacy Team Directly

Live Chat

Email Support

WhatsApp

How We Protect and Manage Your Data

Data Collection Purpose

Cookie Use

Account Security

Data Retention Period

Your Access Rights

Third-Party Sharing

Your Privacy Questions, Answered

01 What personal data does fahchai88 collect when I open an account?

02 Does fahchai88 share my data with any third parties?

03 How can I request a copy of the data you hold about me?

04 Can I ask fahchai88 to delete my personal data?

05 How long does fahchai88 keep my data after I close my account?

06 Does fahchai88 use cookies, and can I turn them off?

07 How do I correct inaccurate personal data on my account?

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